Career experience · Nicholas Boudreau
Director, Hotel Maintenance | Blue Mountain Resorts
Prior role or assignment; not a Keystone client engagement.
Responsibility
Nicholas led a 35+ person maintenance organization across more than 1,200 rooms, including front-line teams, administration and leadership development.
Work undertaken
- Implemented a new CMMS and established quality, response-time and performance standards.
- Coordinated service recovery, operating priorities, vendor support and 24/7 on-call response.
- Connected maintenance planning with budgets, asset performance and the guest experience.
What the experience demonstrates
A new CMMS and defined maintenance-performance standards were established across the operation.
Useful experience for owners seeking stronger maintenance accountability, clearer asset information and renovation planning around occupancy.