Career experience · Nicholas Boudreau
Senior Facility Manager / Interim National Director, Office IFM | JLL / Royal Bank of Canada
Prior role or assignment; not a Keystone client engagement.
Responsibility
Nicholas directly managed 750,000+ sq. ft. and supported more than 1.5M sq. ft. through the JLL/RBC assignment, leading facilities staff and coordinating vendors, landlords and executive stakeholders.
Work undertaken
- Coordinated incident triage, mitigation, vendor mobilization, stakeholder communication and closeout.
- Used CMMS records and KPI reporting to identify recurring failures, aging incidents and service gaps.
- Organized work-order priorities and vendor accountability while supporting IFM transition activity.
What the experience demonstrates
The role integrated incident response, client communication and performance oversight across the portfolio.
Useful experience for clients seeking an independent view of recurring issues, vendor performance and portfolio-wide operating priorities.